Your Questions Answered

Q: What should I do if I think I have a problem with my PC?
A: Contact our technical support team via our local rate number.

Q: If my monitor or printer fails - is this covered?
A: Yes- we cover all the main peripherals purchased with the PC in line with the terms & conditions of your plan.

Q: Can I put my PC on one of the plans if it already has a problem?
A: No - all equipment must be in full working order prior to acceptance on our schemes. However, we will be happy to arrange for an approved engineer to come and fix your machine at a discounted price, after which you are eligible to apply for cover.

Q: Do I have to make an excess payment or contribution towards any repairs?
A: No - Once you are covered, EasyPC will meet the full cost of repairs in line with the terms and conditions of your plan.

Q: Can I cancel my EasyPlan at any time?
A: Yes - you simply cancel your direct debit payment and cover will cease one month from your last payment.

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